HOW CULTURE, TRAINING STANDARD AND DISCIPLINE ON THE EMPLOYEE PERFORMANCE AFFECT HOTEL MANAGEMENT

Author

1. Mochamad Soelton

Abstract

This study aims to determine the effect of Kaizen culture, training standard and discipline on the employees’ performance of front office division at Aston Priority Simatupang, South Jakarta. The study of 36 respondents is based on the employees of Aston Priority Simatupang, South Jakarta by using a quantitative descriptive approach. The analysis used is multiple linear regression. The results indicate that the variable for the culture has no effect on performance, but the variable for training standard and discipline affect the performance of the employees of the front office division on Aston Priority Simatupang Hotel, South Jakarta. This is evidenced by the results of a simultaneous test (F test) and the results of the partial test (t-test) also showed a significant value of two independent variables that support the hypothesis. Results of this study show that there is significant simultaneously Relationship between the training standard variable and the discipline variable against the employees’ performance in the front office division at Aston Priority Simatupang Hotel, South Jakarta.

Keywords: Training standards, discipline, Kaizen culture, employee performance.

Conclusions and Recommendations

1. Training standards have a positive and significant impact on employee performance in the front office division of Hotel Aston Priority Simatupang, South Jakarta.
2.  Discipline has a positive and significant impact on employee performance in the front office division of Hotel Aston Priority Simatupang, South Jakarta.
3. Implementation of Kaizen culture has no positive and significant effect on employee performance in the front office division of Hotel Aston Priority Simatupang, South Jakarta. 

Based on the results, iscussion and conclusions that have been described above, the suggestions that can be made by the author are that companies should implement more training capable to develop potential employees. This is very helpful in raising the standard of ability that employees possess. The company should also not forget an important aspect, which is the appreciation of employees' contribution to the company. Good training is expected to improve self-discipline in employees, so that employee performance in the company can be more efficient and optimal. The Kaizen culture variable does not affect the performance of employees in expecting employees to remain professional in their fields. This can be attributed to small number of respondents, the questionnaire and the fact that the research was performed in the division of the front office division at the Aston Priority Hotel Simatupang, South Jakarta only. So, the application of this Kaizen culture still cannot be applied. It should also give employees an insight into the Kaizen culture, so employees have a focused view and employees can work better. Discipline applied by the company is considered good enough by employees. Therefore, the company must consistently and continuously implement discipline. Hopefully, if the discipline that is imparted by the company can be done consistently, this will produce the best employees in the Front Office division in their respective fields.

Download This PDF File